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Privacy Policy
Last Updated: August 18, 2025
IQFinancial (“IQFinancial,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information we collect in the course of our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.iqfinancial.ca (the “Website”) or interact with our services.
We comply with applicable Canadian privacy laws, including:
- The Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law; and
- Quebec’s Act Respecting the Protection of Personal Information in the Private Sector, as modernized by Law 25 (formerly Bill 64).
If you have questions about this Privacy Policy, you may contact us at [email protected].
Scope
This Privacy Policy applies to all personal information we collect:
- On our Website and related online services;
- Through demo requests, discovery calls, consultations, and free trial sign-ups; and
- Through email, phone, and other communications with you.
Definition of Personal Information
“Personal information” means any information about an identifiable individual, as defined under Quebec and Canadian law. This may include (but is not limited to):
- Name, job title, company name;
- Email address, phone number, or mailing address;
- Information shared in consultation forms, demo requests, or discovery calls;
- IP address, browser details, and online usage information.
Information We Collect
We may collect information in the following ways:
a) Directly from you — when you:
- Fill out a form on our Website;
- Request a demo, free trial, or consultation;
- Communicate with us by email, phone, or otherwise.
b) Automatically — when you interact with our Website:
- Usage data (pages visited, time spent, referral sources);
- Device and technical data (IP address, operating system, browser type);
- Cookies and tracking technologies (see Section 6).
c) From third-party tools or providers — where you have given consent.
How We Use Personal Information
We use your personal information to:
- Provide and improve our Website and services;
- Schedule and manage consultations, demos, and free trials;
- Respond to inquiries and communicate with you about services;
- Send marketing communications (where you have not opted out);
- Personalize user experience and Website content;
- Detect and prevent security incidents, fraud, or misuse;
- Comply with legal and regulatory obligations.
We will only use your personal information for the purposes for which it was collected, or for related purposes permitted by law, unless we obtain your consent.
By using our Website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent at any time, subject to legal and contractual restrictions, which may limit our ability to provide certain services.
Disclosure of Personal Information
We do not sell your personal information. We may disclose it:
- To trusted third-party service providers (e.g., IT support, hosting, scheduling tools) under confidentiality obligations;
- To affiliates or partners assisting in service delivery;
- In connection with business transactions (e.g., merger, acquisition, restructuring), subject to legal safeguards;
- To comply with legal, regulatory, or court requirements;
- To protect our rights, security, property, or safety, and that of our clients or others;
- With your consent.
Data may be transferred and stored outside Quebec or Canada (for example, with cloud providers). When this occurs, we ensure appropriate contractual and organizational safeguards are in place to protect your personal information, in compliance with Quebec’s Law 25.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enhance Website performance and functionality;
- Analyze visitor traffic and usage;
- Personalize your browsing experience;
- Deliver targeted marketing.
You may disable cookies in your browser settings, but some Website features may not function properly.
Data Security
We implement physical, administrative, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include secure servers, access controls, and encryption where appropriate.
While we take reasonable measures to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security and accept no liability for unauthorized access, disclosure, loss, or misuse beyond our reasonable control.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer required, data is securely deleted, anonymized, or destroyed.
Your Rights Under Quebec & Canadian Law
As provided under Law 25 and PIPEDA, you have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Withdraw consent for processing (subject to legal or contractual restrictions);
- Request deletion of your information when it is no longer necessary;
- Request portability of your personal information in a structured, commonly used format (Quebec Law 25);
- Be informed of any automated decision-making that has significant impact on you.
- Requests may be submitted by email to [email protected]. We may need to verify your identity before processing.
Breach Notification (Law 25 Compliance)
If a confidentiality incident involving your personal information occurs and presents a risk of serious harm, IQFinancial will:
- Promptly notify the Commission d’accès à l’information (CAI) in Quebec;
- Notify affected individuals directly;
- Record the incident in our mandatory breach register.
Privacy Officer
Under Quebec law, IQFinancial designates a Privacy Officer (Responsable de la protection des renseignements personnels) responsible for ensuring compliance with privacy legislation. Unless otherwise designated, this responsibility lies with our Chief Executive Officer.
Privacy Officer Contact:
IQFinancial – Privacy Officer
Email: [email protected]
Third-Party Links & Tools
Our Website may contain links or integrations with third-party websites, applications, or tools (such as scheduling platforms, communication tools, or AI services). IQFinancial is not responsible for the privacy practices of such third parties, and this Privacy Policy does not apply to them. We encourage you to review their privacy policies before providing personal information.
Complaint Handling
Individuals who wish to make a privacy-related complaint may contact our Privacy Officer at [email protected]. Complaints will be investigated in accordance with our internal procedures and applicable law, and we will provide a response within a reasonable timeframe.
Children’s Privacy
Our Website and services are intended for business use by individuals 18 years and older. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it promptly.
Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. For material changes, we may also provide notice via email or a Website banner.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
IQFinancial
Email: [email protected]
Website: www.iqfinancial.ca